Dogtopia is looking for a full-time IT Support professional to join our Phoenix Support Office team to manage general IT efficiencies and network support duties. This key position is the primary contact for the Dogtopia Support office and all franchisees (140+ daycares and counting). As the first-level contact for franchisees, IT Support troubleshoots technical questions with accuracy and efficiency.

A typical day might include the following:

  • Serve as an IT point person for all franchisees (140+ stores and counting) – help/troubleshoot any immediate questions, obtain answers or forward emails for expedited response
  • Create new accounts in various platforms for Dogtopia Support Office and new franchisees
  • Office ordering and setup (computers and similar components) for Support Office employees
  • Manage general Support Office and Network IT – any hardware/software issues, setting up new hardware, updates as necessary
  • Train on POS system and answer all questions from franchisees/employees
  • Remotely Set up and troubleshoot in-store systems including digital signage, webcams, phone service, merchant services

THIS JOB MAY BE FOR YOU IF:

  • You are highly organized with the ability to manage multiple tasks and requests at the time
  • You are extremely responsive, including on evenings and weekends
  • You are friendly, courteous, resourceful, and accommodating
  • You are a problem solver and love taking on difficult challenges and finding creative solutions
  • You don’t get frustrated easily. If you don’t know the answer, you resourceful and committed to finding the answer
  • You are patient, level-headed and cool under pressure
  • You like helping people
  • You communicate clearly. You write well. You speak clearly
  • You are a team player with the inherent need to perform at a high level
  • You are motivated and driven. You take ownership of the time you spend with us and truly make a difference

YOU MAY ALSO HAVE:

  • 1-5 years in IT
  • Customer Service experience
  • Experience with Office 365 and Microsoft Software
  • Background in a franchise or retail environment

WHO WE ARE:
At Dogtopia, we’re dedicated to offering exceptional daycare for dogs. We have more than 140 open locations in the United States and Canada, with another 250 sold and currently in development. Our modern facilities provide healthy, safe and fun environments for dogs to socialize and play in and are supervised by a highly trained and loving team. With some seriously cool branding, an experienced leadership team and 60 more stores to open in 2020, we think you need to meet us!

But don’t just take our word for it. Since opening in 2002, we’ve been the recipient of many awards for our facility design, customer service and cutting-edge innovations, including: Recently named to Entrepreneur Magazine’s esteemed Franchise 500® list, was honored for the second consecutive year in the Top 50 Franchises by Franchise Business Review and was included on Inc.’s list of America’s Fastest Growing Companies.

AT DOGTOPIA:

  • We LOVE life unconditionally like a dog
  • We STAY loyal to our pack
  • We CHASE the absolute highest standards of safety
  • We PLAY to our full potential
  • We TREAT every day like it’s the most exciting day ever

WHAT WE HAVE:

  • A highly competitive total compensation package
  • A base salary awarded based upon experience and qualifications
  • Opportunity for year-end Company Bonus – if all established Company goals are met

WHAT WE OFFER:

  • 10 paid holidays
  • 5 PTO (Personal/Sick) days
  • 2 weeks of vacation pay
  • Medical Benefits
  • Dental Benefits
  • Vision Benefits
  • 401K employer contribution after one year of employment
  • Starting as a work-from-home position until the team moves back into the office

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