We are currently seeking a New Store Opening Manager to join our New Store Openings Team. This individual will be key in growing the Brand by supporting our new Dogtopians (Franchisees) though the on-boarding, training and new store opening process.

Who We Are

At Dogtopia we’re dedicated to offering exceptional care for dogs and have more than 100 daycare centers in the United States and Canada to prove it. Our modern facilities provide healthy, safe and fun environments for dogs to socialize and play in and are supervised by a highly trained and loving team. With some seriously cool branding, an experienced leadership team and 50 stores to open in 2019, we think…you need to meet us!

But don’t just take our word for it…
Since opening in 2002, we’ve been the recipient of many awards for our facility design, customer service and cutting-edge innovations, including: Inc. 500/5000 List of America’s Fastest Growing Companies and Entrepreneur Franchise 500 (2016), Best Franchise to Buy by Franchise Times Annual Zor Awards (2017) and Franchise Times Top 500 (2018).

65%+ Travel
Benefits include: Medical, Dental, Vision, 401K, Individual Incentive and Team Bonus Plan


  • We LOVE life unconditionally like a dog
  • We STAY loyal to our pack
  • We CHASE the absolute highest standards of safety
  • We PLAY to our full potential
  • We TREAT every day like it’s the most exciting day ever

Key Duties:

  • Provide remote support as primary point of contact to new franchisees from leasing through six months of Operations
  • Ensure stores are ramping to hit pre-defined Year 1 KPI’s and Metrics
  • Facilitate 5-day ‘Boot Camp’ at New Store Openings to prepare team of Canine Coaches, Sales Managers and Front-Line Personnel for Operational Excellence
  • Troubleshoot issues at Openings in a calm and professional manner as Brand Ambassador and Support Office Representative
  • Assist in the creation of instructional material and tools to provide continuous improvement to the opening process and learning experience
  • Respond to Franchisee questions in a professional and timely manner
  • Conduct classroom training and webinars as needed
  • Complete special projects as requested by Director or VP of Operations
  • Evaluate Opening Process and provide solutions to drive performance and mitigate barriers affecting ramp
  • Follow, execute and enhance materials checklist based on learning and best practices captured from the field


  • Minimum Two (2) years’ experience in Franchise Operations
  • New store opening experience an asset
  • Ability to work effectively both independently and as a team
  • Must be willing to travel for 65% of the job, including weekends and some holidays
  • Passion for our Noble Cause
  • Excellent training and presentation skills
  • Ability to interact comfortably and effectively in front of groups
  • Detail-oriented with strong organizational and follow through skills
  • Familiarity with Microsoft Office 365 and ability to learn other software programs quickly
  • Must be a self-starter with good initiative
  • Excellent written and verbal communication skills
  • Proven time management skills
  • Must have a valid driver’s license and be willing to travel throughout North America

Physical demands of Essential Functions:

  • Must be able to read, write and speak English
  • Must be able to lift 50 pounds
  • Must be able to work extended hours as required
  • Must be able to be on your feet for 10-12 hours/day, as required
  • Must be able to travel 65%+ of the time

Bonus Potential/ Perks

  • Individual Bonus Program: up to 15% of base salary based on achieving Year 1 KPI’s for stores in your territory
  • Year-end Company Bonus: 10% of base salary with stretch target bonus potential of 20% (based on company bonus program). KPIs to be defined within 30 days of start date.
  • 4 Weeks’ paid vacation
  • 75% of employee-only medical coverage
  • 401K employer contribution after one year of employment
  • Employer paid LTD/STD
  • Paid Life Insurance for employee

Apply for this posting

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