As the Assistant Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

The rules by which we, as Dogtopians live by are: We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety. We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever!

Core Competences:

  • Consistent and timely attendance
  • Manage incoming/outgoing calls
  • No critical safety issues
  • Properly handle staff and dog injuries
  • Spa Services, up-selling conversion
  • Handles store marketing – on and off site

Personal Characteristics:

  • Detail oriented
  • Quick thinker
  • Emotionally intelligent
  • Outgoing, enthusiastic by nature
  • Fun-loving
  • Strong multitasker
  • Will take charge of their team to reach success
  • Team Management

Qualifications:

  • Must love dogs
  • Ability to work flexible days and hours, including holidays and weekends
  • Ability to work cohesively with others in a fun, fast paced environment
  • Strong customer service skills
  • Sales and marketing experience a plus
  • Assist in creating staff schedules and helps monitor daily schedules
  • Maintains optimum staffing and development with all employees, handles call-outs accordingly
  • Leads by example by coaching all on contributing to a positive team-oriented culture
  • Delivers positive acknowledgement when due
  • Set Realistic goals for store and employees
  • Is willing to be flexible with hours depending on need of store, this may require working over the 40-47 hour threshold on occasion
  • Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment
  • Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards
  • Inventory management of cleaning, dog and First Aid supplies
  • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues
  • Properly handle all dog injuries with corresponding documentation and pet parent communication
  • Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
  • Actively communicates team developmental needs and issues to management to ensure growth
  • Develops team in up-selling and to grow revenue
  • Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues
  • Handles social media posts
  • Work with team to assure our Quality of Care sets the standards for dog care
  • Customer Service and Presentation
  • Keeps the team members engaged in their duties
  • Strive for high customer review ratings
  • Oversees pet parent facility tours
  • ENJOY your team! GROW your team! And PLAY to your fullest potential

Job Type: