Description:
Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs – and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus.

What we offer:

Bring your dog to work
Education in basic dog obedience & training
Fun, dynamic team culture with more than 120 locations
Career progression based on performance
Additional certifications programs available
Competitive wages and flexibility in scheduling
Learn key skills related to customer service, teamwork, or even sales!
Qualifications:

Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fact paced environment
Strong customer service skills, along with customer tolerance
Ability to make/take phone calls while still assisting lobby
Must be comfortable with up-selling
Personal Characteristics:

Detail oriented
Quick thinker
Emotionally intelligent
Outgoing, enthusiastic by nature
Fun loving
Strong multitasker
Excellent communicator
. Requirements:
Day to day duties:

Data entry
Creating Pet Parent Charts
Greeting everyone that walk in or out of Dogtopia!
Understanding our Dogatopia-isms:
The rules by which we, as Dogtopians, live are:

We LOVE unconditionally like a dog.

We STAY loyal to our work.

We CHASE the absolutely highest of standards.

We PLAY to our fullest potential.

We TREAT every day like It is the most Exciting Day Ever.

Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment. We take pride in working as a team to get all the nitty gritty completed.

Maintain and update cleaning schedules, along with holding themselves and team accountable to the Dogtopia’s safety and cleanliness standards.
Inventory management of cleaning, dog and First Aid supplies.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Health and Grooming:

Spa services coordinator – ensure all spa services get done timely and are done to specifications
Will learn how to identify dog breeds and behavior
Work with team to assure our Quality of Care sets the standard for dog care
Customer Service and Presentation:

Maintains a neat and organized front desk area at all times
Answers phones, e-mails and questions from pet parents in a professional and timely manner
Excellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction)
Be knowledgeable on pricing and services
Use social media to promote in-store and out-of-store events
Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!
ENJOY your team! GROW your team! And PLAY to your fullest!
As the Front Desk Coordinator you are responsible to work with all customers, furry friends, and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.

Job Type: Full-time