Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, Sales & business-minded individual that will be the first point of contact as a Front Desk Sales Coordinator. This person should love dogs – and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! As the Front Desk Sales Coordinator you are responsible for participating and upholding all front of house initiatives to the highest of standards.

 

  • Hourly Rate: $13.50 to $15.00 based on experience
  • Sales Commission & performance bonus
  • Free Daycare for your pups
  • Free use of spa
  • Paid training and Education in basic dog obedience
  • Career progression based on performance
  • Flexibility in scheduling

 

Core Competences & qualifications:

  • Must love dogs!
  • Consistent and timely attendance
  • Strong sales & customer service skills, maintain customer tolerant at all times
  • Completion of all E-learning platforms
  • Strive for the highest levels in NPS and phone scores
  • Proper record keeping
  • Cross training to support in playroom Canine coach breaks
  • Ability to learn dog recognition
  • Ability to work flexible days and hours, including holidays and weekends
  • Ability to work cohesively with others in a fun, fast paced environment
  • Ability to make/take phone calls while still assisting lobby

Personal Characteristics:

  • Excellent communicator
  • Outgoing, enthusiastic by nature
  • Detail oriented
  • Quick thinker
  • Emotionally intelligent
  • Fun-loving
  • Strong multitasker

Day to Day Duties

  • Managing the check-in and check-out process
  • Consistent pet parent engagement and communication In lobby to prevent cold awkward silence
  • Monitoring phones, emails and voicemails
  • Involved with maintaining activity calendar, Social Media Initiatives
  • Monitoring playroom cameras to assist the canine coaches as the eye In the sky
  • Creating Pet Parent Charts, data entry, scheduling spa services , maintaining vaccine records
  • Perform the Meet & Greet evaluation process with the pet parent
  • Educate pet parents on the benefits of Dogtopia and daycare
  • Must be able to make the sale
  • Must be comfortable with upselling packages based on the pups needs
  • Must be comfortable upselling lunch time treats and foundation charity treats
  • Keeping front of house clean and presentable at all times

Job Type: Full-time