Sales and Marketing Manager

Dogtopia is the largest and fastest growing provider of dog daycare, overnight stays and spa services in North America with over 200 locations nationwide. Our training, protocols, and modern dog wellness centers have been fine-tuned over 20 years to optimize fun and safety.

At Dogtopia, our noble cause is to enhance the joy of dog parenthood and enable dogs to positively change our world. We enhance the joy of dog parenthood by providing safe and fun socialization, exercise, and education. We enable dogs to positively change our world by donating proceeds from our special events (e.g. photoshoots, treat days) to sponsor service dogs for veterans and have sponsored 380+ service dogs to date!

The rules by which we, as DOGTOPIANS, live by:

• We LOVE life unconditionally like a dog
• We STAY loyal to our pack
• We CHASE the absolute highest standards of safety
• We PLAY to our fullest potential
• We TREAT every day like it’s the most exciting day ever

We are looking for a strong leader to help launch the new Dogtopia of Solon as the Marketing & Sales Manager. This person will assist in growing overall sales and delivering exceptional customer satisfaction.

In order to excel, this teammate will need to thrive on these daily responsibilities in coordination with the General Manager:

• Manage social media content that showcases the benefits of Dogtopia
• Develop and execute an events schedule (e.g., photo shoots and treat days)
• Schedule and conduct tours with prospective pet parents at our wellness centers
• Build deep relationships and understanding the needs of prospective pet parents
• Educate pet parents on the benefits of routine socialization, exercise and education to enroll them in weekly daycare plans
• Monitoring active marketing programs and developing ways to improve those campaigns
• Collaborate with team to create an exceptional experience at every customer interaction
• Achieve set sales targets for the location
• Manage the pet parent Meet & Greet experience from beginning to end

To be considered, the ideal teammate has the following skills:

• Grit: sets challenging goals and attacks them with a competitive spirit despite any obstacle or setback
• Influence: builds strong relationships with new people, identifies the needs of others, and uses outstanding communication skills to inspire and educate others to take action
• Strategy: assesses customer opportunities with an organized approach, anticipates obstacles, and uses creative thinking to improve the customer experience

Requirements:

• Passion for our noble cause, including the delivery of exceptional service to both our 4-legged and 2-legged clients
• Demonstrated success in a sales, marketing or customer service role
• Ability to multi-task effectively in a fast-paced environment
• Positive attitude and strong desire for upward mobility
• Excellent problem-solving skills
• Strong communication and organization skills
• Demonstrated ability to build a social media following

What we can offer you:

• Career advancement opportunities – this is our first of nine locations in the greater Cleveland area
• Opportunity to learn and be a key part of starting and growing a business
• Yes, you can and are encouraged to bring your dog to work every day as this role offers unlimited free daycare and overnight (must pass our standard temperament test)
• Flexible scheduling and time off
• Extensive training on dog health and behavioral science
• Unlimited puppy kisses

If you are a results-driven individual with a passion for sales and marketing, we would love to hear from you. Apply now to join our team!