Guelph Reviews

Sadie loves the crew in Guelph. They treat her very well. I have recommended them to all my dog loving friends .

The good stuff. First, overall we were very satisfied with the friendliness of the staff and the attention paid to the animals. Second, we loved the webcams and have to admit we were frequently checking in to watch our puppy.

The areas of improvement from my perspective are two. First, Noble is still on a 4 meals a day plan for then next few weeks. We had asked that he be fed around 4. The staff informed us that he would be crated for an hour after feeding and we said this was fine. My husband picked Noble up at 4:35 and he still hadn’t been fed. The staff member said they didn’t want him to miss out on play time but what if we hadn’t come to pick him up for another hour or more; would he still not have been fed. I am not sure if this was an oversight or if this is a regular thing that instructions are missed. This is certainly concerning for us. Second, I am not keen on how the bathroom situation for the dogs is. We work hard to train Noble not to go just anywhere. I am not sure if he went during the 5 hours he was there (likely he did), however when my husband picked him up, Noble was desperate to go both pee and poo when he got outside meaning he was likely holding it as long as he could. I am thinking a better option in the rooms would be to section off a part of the room, it doesn’t have to be huge, with a fence and maybe an artificial grass set up, then open access to it once an hour or so (or when a dog sits near the gate) to imitate what they would be doing at home. A quick mop cleaning after each session would keep it sanitary. A system could be easily built that allows the pee to drain to a catchment system that could easily be emptied. While likely there would still be some accidents in the general area, most dogs would quickly get the hang of the process reducing their stress over going inside.

If you have any questions regarding my suggestions, do not hesitate to call me.

I would love more half day options. I’d also love more report cards to hear about how he is doing. Overall, very positive all around – the staff gives him lots of love.

Family feel at greeting to pick up.

It is convenient and the staff are very nice.

The staff are all incredibly kind & understanding. They treated my puppy like he was their own

The staff and amazing! They are excellent with each dog, getting to know every different character with care. The staff are professional and I am able to leave my precious dog in their care without any concern. Being able to check the webcam from time to time is an added assurance.

Better screening of dogs.

Love how you treated me as a new person. Very honest & caring over my dog. Made sure he had the best experience even when it was a little scary for him at first.
I also love & appreciate the work & detail in his repot cards. They are epic and adorable. P.s love sparkle stickers ! It awesome! Hank my baby has been so relaxed & happy ever since joining. I would also say to anyone the play & engagement has done wonders for our walks. No more dragging me down the sidewalk to meet a dog. He’s so much better with direction. Thank you all !! HANK & I are so greatful & will forever be! ❤️

I was very impressed with the friendly and helpful staff. The introduction process was very thorough and I liked that a report card with ratings and comments was provided.