Assistant Manager

Description

Assistant Manager Job Description

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as Assistant Manager. This is a role for someone with management, operations, and sales experience who understands hard work, how to deliver and train others to provide top customer service, and ensure a great environment for the dogs in our care.

Salary – $36,000 – $40,000

Bring your dog to work!

 

Requirements

Core Competencies 

  • Consistent and timely attendance
  • Manage all incoming/outgoing calls
  • No critical safety issues
  • Properly handle staff & dog injuries
  • Spa Services, upselling conversion
  • Handles store Marketing on and off Site

Qualifications

  • Must love dogs
  • Ability to spend up to 100% of work time standing
  • Ability to work flexible days and hours, including holidays and weekends
  • Ability to work cohesively with others in a fun, fast paced environment
  • Strong customer service skills
  • Sales experience required

Personal Characteristics

  • Detail Oriented
  • Quick thinker
  • Emotionally intelligent
  • Outgoing, enthusiastic by nature
  • Fun-loving
  • Stong Multitasker
  • Will take charge of their team to reach success

Team Management

  • Assist in creating staff schedules and helps monitor daily schedules
  • Active team supervision
  • Maintains optimum staffing and development with all employees, handles call-outs accordingly
  • Leads by example by coaching all on contributing to a positive team-oriented culture
  • Delivers written performance reviews and give employees positive acknowledgement when due!
  • Help coach the Assistant Manager on our Dogtopa-isms

The Rules by which we, as DOGTOPIANS live by are:

  • We LOVE life unconditionally like a dog.
  • We STAY loyal to our pack.
  • We CHASE the absolute highest standards of safety.
  • We PLAY to our fullest potential.
  • We TREAT every day like It’s the Most Exciting Day Ever.
  • Actively purses hiring candidates by reviewing applications, interviewing, and on-boarding
  • Set Realistic goals for store and employees
  • Is willing to be flexible with hours depending on need of store, this may require working over the 40-47hr threshold

Selling

  • Lead generation
  • Lead connection/engagement
  • Lead conversion
  • Nurture pet parent relationships

Clean and Safe Environment – to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

  • Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
  • Inventory management of cleaning, dog and 1st aid supplies
  • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
  • Properly handle all dog injuries with corresponding documentation and pet parent communication

Financial and Administrative

  • Maintain and utilize reporting to drive sales and service
  • Utilizing training opportunities for the team such as dog injuries, billing issues, or customer complaints
  • Actively communicates team developmental needs and issues to management to ensure growth
  • Develops team in up-selling and using dog evaluations to grow revenue.
  • Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues
  • Handles all social media to include: Constant Contact, Listen360 and Facebook.
  • Work with team to assure our Quality OF Care sets the standards for dog care

Customer Service & Presentation

  • Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.
  • Sets the example for the team on the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
  • Keeps the team members engaged in their duties
  • Strive for a NPS score of 95%+
  • Oversees Pet Parent facility tours
  • ENJOY your team! GROW your team! And PLAY to your fullest potential

As the Assistant Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Job Type: Full-time