Dogtopia of north austin Cancellation policy

Our goal is to provide the best possible care to all our pups. No-shows, late arrivals, and late cancellations take away from our ability to offer our services to as many pups as possible. Please be aware of our policy regarding missed appointments for your pup.

Beginning January 10, 2022, we are instituting a new cancellation policy for our playrooms.  Please take a moment to familiarize yourself with the policy.  If you have any questions, feel free to ask our front desk or any of our managers.

Reservation Cancellation

When you book a reservation for your pup, you are holding a space in our playrooms that is no longer available to other pups. There are a limited number of reservation slots available per playroom. To be respectful to other Dogtopia families, please call or email as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call or email us ([email protected]) before 5 pm the day before your reservation. Reservations are in high demand, and your advanced notice will allow another pup access to that slot.

How to Cancel Your Reservation

If you need to cancel your reservation, please call us at [512-766-3649] between the hours of 7 am and 7 pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.  You may also email us at [email protected].

Late Cancellations / No-Shows

A cancellation notice is considered late after 5 pm the day before the reservation.  A no-show is when a pup does not arrive for their reservation without cancelling.

If you are in our enrollment program, and you do not cancel your appointment in time (2 weeks in advance) or no-show, we will not refund or change the date of your reservation.

If you use passes for daycare, and you do not cancel your appointment in time or no-show, we will debit your passes for one day.

If you have signed up for our pay-for-play option and you do not cancel your appointment in time or no-show, we will debit your account $23 (one half day of play).

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