New Pet Parent?
If this is your pup’s first time at Dogtopia, there are a few things pet parents should prepare prior to rewarding your dog with the most exciting day ever!
At Dogtopia, our passion is giving every single dog the best-individualized care with their health, safety, and comfort as our top priority! Our home away from home environment is the perfect place for your pup to learn, play, and socialize with their BFFF (Best Furry Friend Forever).
Meet the Team
Jolene & Matt, Owners
Matt and Jolene Urbancic are the owners of Dogtopia of North Austin. Matt and Jolene came to Austin from Ohio in the late 90’s. As their two children prepared to head to middle school, they decided it was time to combine their many years of business experience with their love for dogs. They wanted to provide a place where dog lovers could feel safe bringing their best friends for a day of exercise, fun and care or a place where they knew they would be leaving their dog in safe hands when they went on vacation. Dogtopia, with its award-winning reputation for customer service and cleanliness, was the perfect fit for their vision. Jolene and Matt have two golden retrievers, Boomer and Charli, along with a rescued Chihuahua, Roxy. They are proud of their award-winning staff and the great customer experience the team is known for in Austin.
When they are not working and playing at Dogtopia, Matt and Boomer are a certified complex-environment pet therapy team through the Dog Alliance. As a team, they regularly visit local hospitals, schools, businesses and colleges, bringing stress relief and the chance to get some “golden love” from Boomer!
Emmaline Hall, General Manager
Emmaline Hall is the General Manager of Dogtopia North Austin. She has been with the award-winning Dogtopia team since February of 2018. She is a graduate of Colorado State University with a bachelor’s degree in cultural anthropology. Her partners in crime, Charlotte and Cowboy Kevin the rescue pups, can be seen playing and snuggling with their best furry friends forever in the Toybox! Her years at Dogtopia in various positions have fostered her love for pups and their care, and she could not imagine doing anything else with her time. Her goal is to facilitate the most exciting day ever every day for all of the amazing Dogtopia dogs!
Genevieve Hall, Operations Manager
Genevieve Hall is our Operations Manager at Dogtopia North Austin and has been a part of our incredible Dogtopia team since August of 2020. Originally joining as a part time student, she found a passion for the job and graduated a year and a half early to work full time. She loves the high energy and fast pace of the pups and thrives off making connections with every furry friend that walks through the door.
Rachel Archer, New Client Coordinator
Rachel is our New Parent Coordinator. She is responsible for helping new parents come and be part of Dogtopia! She started in December of 2020 as a canine coach and later trained as a float and front desk. For the past year she was our Pet Parent Relationship Manager, and now is likely the first person you’ll meet in your new Dogtopia family! Over the years she has personally conduced over 1,200 Meet and Greets, and built amazingly strong relationships with a large number of our pups. Outside of Dogtopia Rachel spends her time painting and enjoying the beautiful nature sights around Austin. Rachel is very down to earth and has a huge passion for health and socialization of dogs all shapes sizes and ages!
