Upland Team


If this is your pup’s first time at Dogtopia, there are a few things pet parents should prepare prior to rewarding your dog with the most exciting day ever!

As Dogtopians, we're a unique breed, we love and care for your pup like our own furry family.

At Dogtopia, our passion is giving every single dog the best-individualized care with their health, safety, and comfort as our top priority! Our home away from home environment is the perfect place for your pup to learn, play, and socialize with their BFFF (Best Furry Friend Forever).

Meet the Team

Mercedez Ortiz, General Manager

Mercedez comes to us with 11 years of experience in Dog care and boarding. In her previous role she managed a pet hotel with up to 200 boarding dogs and 30 employees. In addition to her love of dogs, she enjoys being outdoors and caring for people in need.

Crystal Moose, Operation Manager

Crystal (aka Moosie) come with 9 years of experience as a vet technician and 4 years as a hospital manager.  Moosie is held with high regards in the dog community and we are excited to have her on our management team.  Her favorite furry friend “Oreo” will be a regular here at Dogtopia of Upland.

Armando Hernandez, Pet Parent Relationship Manager

Armando, aka “Junior” has a natural talent with dogs.  He is professionally trained with 10 years of veterinary experience as a practice manager and veterinary technician.  He has been training dogs since 2010, and has been educated in various training approaches, but uses the positive reinforcement training method. He recently began working in the doggie daycare industry and joined Dogtopia of Upland as a Pet Parent Relationship Manager in October 2022. He enjoys training canine coaches, educating pet parents and seeing the pups flourish in a positive, open-play environment.


Junior has a 2-year-old Doberman “Nolan” and 4-year-old Pitbull “Sybil” who join him at daycare. As a part of the family, Nolan and Sybil run, hike, and join walks alongside his kids. He loves to train dogs, and has a particular gift for working with dogs that have behavior challenges. Aside from his time with dogs, Junior loves working with his kids on projects (such as rebuilding old electronics) or being involved in their sports on the weekend.

Bischon Frise Running in Dogtopia
Big dog on Dogtopia playroom equipment
Pup with Tongue Out in Bath
Connect with us You’re just steps away from the most exciting day ever!