Harrison Ave Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly or monthly plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. You may cancel or change your enrollment with a two-week notice. You can also pause your plan if you have a special trip with your pup.
• How often am I billed?
  Various options are available. The weekly plan is small, easy, weekly payments. You will get billed once a week on Sunday. We have monthly plans billed each month on the day you select. We also have packages of day passes if you don't have a set regular schedule. Or, drop in and pay as you go.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are six “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of six weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week or month to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. By enrolling, you are getting a savings off of our daily daycare rate AND a discount off the regular overnight rate.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for boarding reservations. Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, you simply pay the enrolled boarding rate. If you’re not enrolled and looking to board, you will be charged the non-enrolled boarding rate.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, we ask for a two-week notice to modify or cancel your plan.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan. Or, you can buy a bulk amount of days to be used in a 90-day period.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card. Be sure to set your notifications in the app to receive emails and texts.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of six weeks per year at no charge. All pauses require a one-week minimum. Please email your Dogtopia location to pause your plan or let us know during your next daycare drop off.
• How do I cancel?
  We ask for a two-week cancellation notice to change or cancel your plan. Send us an email if you need to cancel.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.