Charlottesville Reviews

The staff is AMAZING! They know who I am as soon as I pull up in front of the building. Everyone is also super friendly and accommodating. There have been times where I’ve hung out and chatted with the staff and other times where I need to run in, drop off my dog, and run out. For each scenario, the staff has been so accommodating, professional, and kind.

I also love that the staff has taken the time to get to know my dog and pay attention to him. I have a nervous/standoffish dog, so when I pick him up, it’s really helpful to hear if he played with other dogs, had any zoomies, or tried to escape. Lol

The staff is always friendly and responsive, they know my dog well, and handle everything professionally.

Very friendly and loving toward my puppy Willow.

Dependable, safe, long hours

Evening

I have been a customer since December 2000. I have been pleased with the staff members and the quality of service they provide. However, since this is an honest request for improvement, I do have one. There is a male at the Charlottesville location who does not seem to have the personality for customer service – meaning very flat affect and I have witnessed his indifference in engaging with customers. I cringe when interacting with him. I feel very uncomfortable with him. He is short in his conversation (not friendly or helpful) and has a lack of eye contact when speaking with me. I chose not to say anything with Hollie due to the welfare of my dog (retaliation from this individual). You may want to remind him he is taking care of someone’s family member.

Our dogs were happy and safe. The staff was very friendly.

Friendly and kind staff who care about my dog’s well being. Clean facility. Flexibility for 2x week appointments.

Hours that accommodate my schedule , kind staff

Love the play time and socialization my pet receives and the ability to check in on her via webcam is very reassuring.