Norwalk Reviews

Everything

Friendly, attentive staff that treat each dog like their own.

We just used Dogtopia recently to board our dog over the holidays. She seemed happy and healthy when we picked her up. I like that the dogs get so much play time over there and that they are also set up for relaxation time also during the day. One of my concerns is that some of the desk staff seem new and unsure of how to handle some of the transactions. I met one member of staff of was very competent and knowledgeable, but some of the others seemed a bit lost. When we came to pick up our dog, the young man said he hadn’t fed her dinner yet and it was 7pm. I would hope that the staff feeds the dogs dinner before then? Also, our reusable plastic lid for cans was missing the they didn’t know where it was. We would definitely try them again though!

Friendly and courteous

Very friendly staff. Love the webcam.

Excellent customer service. Great staff caring for my dog while at work. Happy with the service.

The key metric of success is how excited our puppy is to go to Dogtopia. She comes home exhausted after a day of play. Dogtopia facilities are always clean and inviting and the ability to peek in on her play gives comfort to us as dog parents. The staff is friendly and attentive and most importantly, they maintain great oversight of the dogs at play.

Very Responsive when I call and ask about buddy. The also know his routine well every time I bring him for overnight stay

Rase of making appointments.

Health checking requirement.

Very satisfactory outcomes to services.

It’s indoor and there is always an attendant monitoring the dogs. The unruly dogs are temporarily crated. There is also a webcam so you can see how you pet is doing.