Downtown D.C. Reviews

Convenient for tourists visiting DC

Ensure the appointments made online through the website are reflected in the app. It caused a bit of panic to see that the appointment I made online was not showing in the app. I also never received a confirmation email for the appointments but they were present online.

It would be lovely if you could add an outdoor space. I realize you all are working around certain realities, but a guy can dream

The app makes scheduling a breeze, and the attentive staff put me at ease when I’m dropping off my pup for either daycare or boarding. They provide report cards about my dog’s stay, and they take special care when providing spa services as well!

admittedly a bit apprehensive dropping off our pup this time as our last visit was not a good experience, however big change since then and found the staff very professional and welcoming! Thanks for the great service and reassurance our Sam was in good hands while visiting.

We love Dogtopia, its employees, and how much the coaches understand and care for Stevie. We will sadly be moving from the area soon, but if we were not, we would continue using Dogtopia forever! I am providing the feedback only because I love Dogtopia and want to see it be successful as long as possible.

One thing I will recommend is streamlining the grooming process. Jasmine is an excellent groomer and we have been using her services for almost two years now. She knows our dog like the back of her hand and she has always given perfect cuts. However, because she is not the one who is taking information down about the groom at the front desk when dropping our dog off to get groomed, there is a lot lost in communication. The first time we asked for our dog to get a bath at the end of her boarding, we checked in to confirm the bath, and we were told she was scheduled for a nail trimming appointment. Even after correcting that, the bath was forgotten and when we picked her up, she was still wet from rushing to bathe her. I am sure this has nothing to do with Jasmine, and something to do with how the grooming/baths are scheduled. The second time we had Stevie groomed, we asked for a full shave at the end of her boarding. When we picked her up, she was completely fluffy all around her legs and body. We had to bring her back to get shaved because it is summertime and we did not want her to get over heated. I was told by the front desk employee that she would be able to get a corrected groom two days later, but when I dropped her off, I was told Jasmine wasn’t even in that day. Finally, we were able to get her shaved on the third attempt. It was exactly what we wanted and the cut that Jasmine has been giving Stevie for two years.

Again, we love Dogtopia and will use Dogtopia as much as we can until we move. I just want to put these grooming scheduling and system issues on your radar so that Dogtopia can be as successful as possible. We will miss y’all so much when we move!! Thank you for everything you do for our dog.

Price

My Dog loves being there and the staff is very kind and hardworking

I love how attentive the staff is and how they treat all the dogs like their own. They do a great a job of keep the dog parents informed about potential issues. I also love how friendly the staff is.

Reliable hours and reservations, prompt pickup and retrieval