Frederick Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly wellness plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. By enrolling, you are guaranteed pricing for 12 months. You may cancel or change your enrollment with at least five-days notice prior to your next billing date.  Cancellations also require the completion of our Cancellation Form with at least five-days notice prior to your next billing date.  Cancellation Form may be picked-up at our front desk anytime.
• How often am I billed?
  Billing is small, easy, weekly payments. You will get billed once a week on Sunday.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are four “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of four weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. There are no other discounts on our services. By enrolling, you are getting a savings off of our daily daycare rate.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for overnight reservations and can make reservations well in advance of your needed overnight dates. Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, we will honor your daycare rate so it’s simply your enrolled rate plus the overnight fee for the additional days of boarding. If you’re not enrolled and looking to do overnights:  new client dogs are required to complete at least 3 days of play prior to booking their first overnight stay, regular monthly daycare visits are required to continue to use our overnight services, non-enrolled overnight reservations will not be approved until 30 days out from the requested overnight dates to ensure priority overnight spaces are maintained for enrolled clients, and you will be charged the standard rate.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, we ask for at least five-days notice prior to your next billing date to modify or cancel your plan.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of four weeks per year at no charge. All pauses require a one-week minimum. Please email your Dogtopia location to pause your plan or let us know during your next daycare drop off.  We require two-weeks notice to pause your plan.
• How do I cancel?
  We require five-days notice and the completion of our Cancellation Form to cancel your plan. Cancellation Form may be picked-up at our front desk anytime.  
• Can my wellness plan be used at another Dogtopia?
  Not at this time.