Gainesville Reviews

Staff know my dogs very well at this point and understand their quirks. We love the livestream access and text updates when there are daycare events. Our dogs always come back tired and happy.

Our guy loves his daycare days! He comes tired out from his active day!

Always moving and willing to help. They make drop off and pick up easy.

I’m a huge fan of getting nail trims for my dogs.

Dogtopia takes good care of our dog when he is there.

My dog is always happy to go in! The staff are friendly and professional and seem to care about the dogs. Easy and convenient to book services. Staff are helpful and responsive.

On May On May 21st of this year, WE boarded my dog “Shade” with Dogtopia in Gainesville. We intended to leave him there for the weekend. We have left Shade with Dogtopia many times before this weekend but never overnight.
When we got him home on Sunday. We noticed a bump on his head and an apparent abrasion wound or contusion on his nose. When we called and spoke to the manager on Monday morning, she told me that he had been trying very hard to get out of his “cage”. She told me the front of it that cage was rough and abrasive and that’s how his nose was Injured. Shade was then moved to a smaller cage, one that had round iron bars. (She said it was called “Little Alcatraz”.)? It appears that Shade injured his head against the bars of that cage. He was trying to head butt his way out.
The manager with whom we spoke on Monday did apologize for not telling us what had happened when were there to get Shade on Sunday. WE knew he had been injured and we were upset that we didn’t hear about it until Monday. On Monday, that morning after we returned, he could not keep his morning meal down, threw up twice and was very lethargic throughout the entire day.
After the call, we took Shade to see he Veterinarian at VA Healthy Paws in Haymarket. The doctor said there were, in fact, several bumps on Shade’s head not just one. However, the injury did not seem severe. He advised keeping a “close eye” on him for a week to see if anything else materialized.
Now, a week later we can see that his nose will remain scarred. There is still a lump and the wound area is still easily visible. It is clear to me that he was in distress and it should have been apparent to the staff. Shade is a large and powerful dog. Since he has spent many afternoons with Dogtopia, we are sure his tendencies have been noted.
WE do not fault the care he has gotten. However, it has already been stated that the nose injury was the reason he was moved to another cage. We want to stress that we think the most important part of this is that we were not notified immediately when Shade showed some physical hurt. We should have gotten a call right away. We should have been notified then. instead, he sustained further injury. We are very disappointed that we did not get called immedietly when the first injury was sustained.

The staff was very friendly, thoughtful and patient with my dog (and myself)! The staff was thorough with the walk thru and explaining all the different services offered and how a typical day for my pup would look like – thank you!

Teddy always has a great day with his many Dogtopia friends (both the people and the dogs!). I trust he’s well taken care of by the wonderful team!!

Very friendly and attentive staff. Easy to work with and great schedule offering. Extremely good communication.