Gainesville Reviews

On May On May 21st of this year, WE boarded my dog “Shade” with Dogtopia in Gainesville. We intended to leave him there for the weekend. We have left Shade with Dogtopia many times before this weekend but never overnight.
When we got him home on Sunday. We noticed a bump on his head and an apparent abrasion wound or contusion on his nose. When we called and spoke to the manager on Monday morning, she told me that he had been trying very hard to get out of his “cage”. She told me the front of it that cage was rough and abrasive and that’s how his nose was Injured. Shade was then moved to a smaller cage, one that had round iron bars. (She said it was called “Little Alcatraz”.)? It appears that Shade injured his head against the bars of that cage. He was trying to head butt his way out.
The manager with whom we spoke on Monday did apologize for not telling us what had happened when were there to get Shade on Sunday. WE knew he had been injured and we were upset that we didn’t hear about it until Monday. On Monday, that morning after we returned, he could not keep his morning meal down, threw up twice and was very lethargic throughout the entire day.
After the call, we took Shade to see he Veterinarian at VA Healthy Paws in Haymarket. The doctor said there were, in fact, several bumps on Shade’s head not just one. However, the injury did not seem severe. He advised keeping a “close eye” on him for a week to see if anything else materialized.
Now, a week later we can see that his nose will remain scarred. There is still a lump and the wound area is still easily visible. It is clear to me that he was in distress and it should have been apparent to the staff. Shade is a large and powerful dog. Since he has spent many afternoons with Dogtopia, we are sure his tendencies have been noted.
WE do not fault the care he has gotten. However, it has already been stated that the nose injury was the reason he was moved to another cage. We want to stress that we think the most important part of this is that we were not notified immediately when Shade showed some physical hurt. We should have gotten a call right away. We should have been notified then. instead, he sustained further injury. We are very disappointed that we did not get called immedietly when the first injury was sustained.

The staff was very friendly, thoughtful and patient with my dog (and myself)! The staff was thorough with the walk thru and explaining all the different services offered and how a typical day for my pup would look like – thank you!

Teddy always has a great day with his many Dogtopia friends (both the people and the dogs!). I trust he’s well taken care of by the wonderful team!!

Very friendly and attentive staff. Easy to work with and great schedule offering. Extremely good communication.

The convenience of the location and the hours. The real magic is the staff. I feel confident that Josie is in good hands when she is dropped off and that she will be cared for. The rates are reasonable and there is flexibility to change the schedule either temporarily or full time.

The team is amazing! They treat my baby with love and care every time he is there. I adore them!

Easy to schedule and great value for the service

We are nervous pet parents who have struggled to bring our two dogs to daycare, but the experience has been amazing. Dogtopia staff members are getting to know our dogs individually and helping with recommendations to make the transition easier for them. It has been a great experience, and while the dogs are still acclimating, the parents are feeling much better about it.

Dogtopia is good with my dog jj and they provide so many ways to stimulate him mental. He loves going to Dogtopia.

My dog loves coming here. It’s one of the few places I trust will take care of him.