Orlando – Apopka Reviews

The friendly staff that welcome Rudy when he comes in and how much Rudy gets so excited when I tell him he has school today. That tells me the staff does an excellent job working with him when he wants to come. They also do a lot of activities and crafts with them that are so cute, I just love the place and service they give. Thank you. [NAME REMOVED] and Rudy

I have been bringing my furbaby there for at least 1.5 years now and my dog loves spending time at Dogtopia. However, I’m concerned about staff turnover…specifically the management staff. I have spent time building relationships with the managers and trust that my dog will be well taken care of not only at daycare, but for overnight boarding as well. With the turnover rate high, this has become very concerning to my family. I’ve spoken to other pet parents who bring their dogs there, and they have the same concerns. Thank you for the opportunity to voice my opinion and concerns.

Webcams are the best

The playtime is great and staff is always super friendly!

The staff is wonderful! I love all the activities they have for our fur friends 🐾

Easy to schedule stays when I am traveling to the Orlando area. Also responsive and helpful.

Everyone has been super nice. Great customer service. My dog came home with some hurt spots on his face on Thursday and I haven’t gotten information as to what happened yet. And the staff that day didn’t know anything had happened.

I love that the Canine Coaches are always in the rooms supervising and engaging with the pups. It’s clear that they love our dogs almost as much as we do! it’s really nice to see the engagement and attention to safety. Shout-out to both DJ and Mike!

I am, however, pretty disappointed to hear that yet another manager has been let go. Wendy brought a whole new energy to this location. Unless there was an egregious violation of policy, I think it was a pretty crucial mistake to let her go.

High manager turnover is a big morale-crusher for both your employees AND CLIENTS. It’s not a good look. I suggest the corporate leaders figure out a way to coach their staff and lead them the way they expect them to lead others. This would be such a great opportunity to provide young managers who are new to leadership a place to grow and learn. That, however, requires someone to mentor them and give them grace to learn from errors. Invest in your leaders and it will not only cost you less in turnover (of managers and staff), but it will keep clients happy and recommending your location.

Everyone is so friendly and treats my puppy Rue like their own. The staff gives attention to all of the dogs throughout the day, and I love that there are cameras to watch my puppy at daycare, but my most favorite thing is all the different activities that you guys provide for them throughout the month!

I like your friendliness with my dog and attention to him. Watching my dog zoom when he remembered his trainer when we were dropping him off was priceless, and that shows a lot of who you are and how you care for your dogs.

I will highly recommend you!

Kindest regards,

[FIRST NAME REMOVED] & Betzy – Orlando, FL