Orlando – Winter Park Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s wellness plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. You may cancel or change your enrollment with a two-week notice.
• How often am I billed?
  Billing is easy and flexible with our weekly or monthly auto-billing plans. You chose what works for your schedule and your pup's daycare needs. You will get billed once a week on Sundays for our weekly plans, or you will be billed at the first of the month for our monthly plans.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are eight “pause weeks” available to each dog during the year with our WEEKLY plans. Your enrollment will pause for up to a total of eight weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance. Please note, our MONTHLY plan day(s) are to be used during that month of the billing cycle.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. There are no other discounts on our services. By enrolling, you are getting a savings off of our daily daycare rate.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for boarding reservations. Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, you simply pay the enrolled boarding rate. If you’re not enrolled and looking to board, you will be charged the non-enrolled boarding rate.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, we ask for a two-week notice to modify or cancel your plan.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of eight weeks per year at no charge. All pauses require a one-week minimum. Please email your Dogtopia location to pause your plan or let us know during your next daycare drop off.
• How do I cancel?
  We ask for a two-week cancellation notice to change or cancel your plan.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.