South Ann Arbor New pet parent info

Frequently Asked Questions

• How do I prepare for the Meet & Greet?
  Once your Meet & Greet appointment is scheduled, either through our live booking link or with help from a team member, you will receive an email with access to the Dogtopia app. From there you can complete the Pet History form, review and sign the Pet Parent Agreement, and upload your pup’s vaccines. Taking care of these steps ahead of time gives our team everything we need to make your Meet & Greet smooth, stress free, and all about your dog.
• What can I expect at the Meet & Greet?
  Once you arrive*, our team will sit down briefly with you to chat about your dog’s social history and any goals you have. From there, our trained evaluator will take your dog into a small play area to perform an assessment in the following categories:

  • Nose-to-tail health check
  • Response to touch and handling
  • Crate comfort level
  • One-on-one social interactions with other dogs
  • Group play observations

  After the evaluation, we will return to the lobby to share how everything went. Upon passing the evaluation, your dog is welcome to stay for the rest of the day free of charge so they can start acclimating to their new furry friends and Canine Coaches. *For everyone’s safety, dogs must remain on a leash at all times while in the lobby
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are four “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of four weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. There are no other discounts on our services. By enrolling, you are getting a savings off of our daily daycare rate.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for boarding reservations. Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, you simply pay the enrolled boarding rate. If you’re not enrolled and looking to board, you will be charged the non-enrolled boarding rate.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, we ask for a two-week notice to modify or cancel your plan.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of four weeks per year at no charge. All pauses require a one-week minimum. Please email your Dogtopia location to pause your plan or let us know during your next daycare drop off.
• How do I cancel?
  We ask for a two-week cancellation notice to change or cancel your plan.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.