ABOUT THIS POSITION

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a Management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs – and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

As the General Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers!

What we offer: Let’s look at what Dogtopia does for you!
• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 60 locations
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork

RESPONSIBILITIES

  • Be willing to do what is necessary to meet the needs of the pet parent and create an unparalleled experience for them
  • Communicates any concerns or needs to business owner proactively and partners after attempting to resolve issues
  • Control and account for cash transactions and delivery to bank for deposit
  • Creates staffing schedule and monitors daily schedules
  • Delivers written performance reviews and give employees positive acknowledgement when due!
  • Develops team in up-selling and using dog Evaluations to grow revenue
  • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues
  • ENJOY your team! GROW your team! And PLAY to your fullest potential
  • Help coach the Assistant Manager on our Dogtopia-isms The rules by which we, as Dogtopians live by
  • Keeps the team members engaged in their duties
  • Leads by example by coaching all on contributing to a positive team-oriented culture more_vert
  • Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards
  • Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress
  • Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency
  • Maintains optimum staffing and development with all team members
  • Onboard all employees and insure each employee has the correct amount of training
  • Remain cross trained in your team’s roles more_vert
  • Responsible for helping develop and then execute on annual store goals and KPI’s
  • Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards
  • Strive for high customer review ratings!

SKILLS

  • Ability to delegate authority readily as needed
  • Ability to manage a variety of activities and multiple projects occurring simultaneously
  • Comfortable with and motivated by an autonomous work environment
  • Extroverted, warm, enthusiastic, empathetic
  • Involve others in decision-making process, cooperative and collaborative in their decision-making
  • Nurturing towards relationships with clients
  • Organized and process driven
  • People/relationship focused with ability to build teams, inspire, and motivate
  • Sense of urgency for goal achievement and is ok with a fast-paced environment
  • Stimulating communicator with a persuasive “selling” style
  • Strong commitment to results

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment can be noisy at times There will be lifting of items 50lbs or less involved Bending over and crouching down will be a daily requirement Will be in regular contact with dogs of various sizes

BENEFITS

Dogtopia of Town Center Pay for Performance Program – As the General Manager you will have direct impact and influence of the store’s profitability – ‘Net Income’. Your compensation and benefits will be tied to the overall performance of your store. A percentage of your salary will be allocated to the PFP program which pays out twice a calendar year, once in July and once in February of the following fiscal year. – PFP looks at year over year net income improvement. A percent increase of on net income year over year will increase your total payout, while a decrease will negatively impact your total payout. There is no cap on payout for increased performance. Vacation/PTO Benefit

Job Type: Full-time