Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person must love dogs – and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

 What we offer: Let’s look at what Dogtopia does for you!

  • It’s always bring your dog to work day!
  • Education in basic dog obedience and training
  • Fun, dynamic team culture
  • Be a part of a growing business
  • Additional certification program training
  • Competitive compensation with some flexibility in scheduling
  • Enhance skills related to sales, customer service, and teamwork

 The primary responsibility is to lead and develop the team to run a successful business:

  • Work closely with the franchise owner on all areas of the business
  • Oversee day-to-day operations of the business
  • Train, mentor, and develop a team
  • Create and manage staffing schedules
  • Develop and manage budget and expenses
  • Fully understand the daycare and boarding model
  • Fully understand and be able to effectively explain the benefits of our services

 Personal Characteristics

  • Business minded
  • Detail oriented
  • Proactive- results focused, self-starter
  • Intense, restless, driving
  • Emotionally intelligent
  • Strong multi-tasker
  • Effective leadership style

 Qualifications

  • Must love dogs
  • Proven experience leading and developing teams
  • Highly motivated and target driven
  • Excellent communication and negotiation skills
  • Prioritizing, time management, and organizational skills
  • Relationship management skills and openness to feedback
  • Skills related to management of budget and expenses
  • Ability to work flexible hours
  • Ability to work cohesively with others in a fun, fast paced environment
  • Able to work within a structure, but to think and act flexibly when needed
  • Ability to spend up to 100% of work time standing
  • Ability to lift up to 75lbs
  • Ability to react to situations that may pose a hazard to the health and safety of dogs entrusted by pet parents to Dogtopia

 Job Duties

  • Team Management
  • Creates staffing schedule and monitors daily schedules
  • Maintains optimum staffing and development with all employees
  • Leads by example by coaching all on contributing to a positive team-oriented culture
  • Delivers written performance reviews and gives employees positive acknowledgement when due
  • Business Management
  • Maintain and update cleaning schedule, along with holding yourself and team accountable to the Dogtopia’s safety and cleaning standards
  • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues
  • Develops team in up-selling and using dog evaluations to grow revenue
  • Maintains controllable expenses within budgetary constraints including forecasting, tracking, and ordering supplies; minimizing payroll and actively look for ways to maximize efficiency
  • Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues
  • Ensure that dogs entrusted by pet parents to Dogtopia are secure from hazards to their health and safety
  • Customer Service & Presentation
    • Practice the 3 S’s (smile, story and satisfaction)
    • Be knowledgeable on pricing and services
    • Answer all questions/concerns/complaints with urgency and care
    • ENJOY your team! GROW your team! And PLAY to your fullest potential

 The Rules by which we, as DOGTOPIANS, live by:

  • We LOVE life unconditionally like a dog.
  • We STAY loyal to our pack.
  • We CHASE the absolute highest standards of safety.
  • We PLAY to our fullest potential.
  • We TREAT every day like It’s the Most Exciting Day Ever!

The General Manager is responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

Job Type: Full-time