WANT BRING YOUR DOG TO WORK? Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for an energetic, organized, business-minded individual to JOIN OUR PACK as the first point of contact as a Front Desk Coordinator. This person must love dogs – and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! Successful team members will earn a pay increase upon completion of training after the first 90 days. 

Starting pay $11-$12. Successful team members will earn a pay increase upon completion of training after the first 90 days.

What we offer: Let’s look at what Dogtopia does for you!

  • It’s always bring your dog to work day!
  • Education in basic dog obedience and training
  • Fun, dynamic team culture
  • Career progression based on performance
  • Be a part of a growing business
  • Additional certification program training
  • Competitive compensation with flexibility in scheduling
  • Learn key skills related to customer service, teamwork, or even sales!

Job Duties

  • Answer phones, e-mails and questions from pet parents
  • Warmly greeting EVERYONE that walks in or out of Dogtopia!
  • Data entry
  • Maintain regular cleaning schedule
  • Maintain a neat and organized Lobby/Front Desk area at all times
  • Sets the example for the team on the 3 Ss (smile, story, and satisfaction)
  • Be accountable to internal and external customer service standards
  • Strive for high customer review ratings!
  • Ensure that dogs entrusted by pet parents to Dogtopia are secure from hazards to their health and safety
  • Assist with any other duties needed, as directed by the GM

Qualifications

  • Must be 16 years old, minimum
  • Must love dogs
  • Must understand that dogs in our care depend on you showing up to work on time; attendance & reliability is a MUST!
  • Proven & strong customer service skills
  • Proficiency with Microsoft Outlook, Excel, Word
  • Ability to learn quickly by watching training videos & following training guides
  • Ability to develop & execute training programs and coach others
  • Ability to work flexible days and hours, including holidays and weekends
  • Ability to work cohesively with others in a fun, fast paced environment
  • Ability & enthusiastic willingness to help out in other areas of the business, as needed
  • Ability to work within a structure, but to think and act flexibly when needed
  • Ability to make/take phone calls while still assisting customers in lobby
  • Must be comfortable with up-selling
  • Ability to react to situations that may pose a hazard to the health and safety of dogs entrusted by pet parents to Dogtopia

Personal Characteristics

  • Detail oriented
  • Quick thinker
  • Strong observation skills
  • Fun-loving
  • Outgoing, enthusiastic by nature
  • Emotionally intelligent
  • Strong multi-tasker
  • Excellent communicator

The Rules by which we, as DOGTOPIANS, live by:

  • We LOVE life unconditionally like a dog.
  • We STAY loyal to our pack.
  • We CHASE the absolute highest standards of safety.
  • We PLAY to our fullest potential.
  • We TREAT every day like It’s the Most Exciting Day Ever!

The Front Desk Coordinator is responsible for working with customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers, while ensuring each dog has the most exciting day ever!

Job Type: Part-time