Wilmington Reviews
2101-A Concord Pike, Wilmington, Delaware 19803
1) better training for staff charging at checkout. i’ve been over charged and double charged multiple times which doesn’t make me have the most confidence that my charges are accurate each time. staff was quick to reach out when i owed something, yet i never received an email or call saying “hey! we charged your account more than we should’ve —that’s our mistake do you want a credit or refund?”
2) more staffing, and hiring or training of staff to be more enthusiastic or awake. apparently there hasn’t been a nail tech available any time i ask.
3) one time i dropped my dog off and a different dog managed to get past the staff, push the front door open and run around the parking lot scaring the workers in the nearby loading docks…i was more than happy to help and we ended up getting the very anxious dog into my car until other dogtopia staff was able to come with a leash. this was an accident, sure, but it was a bit alarming that the dog got out in the first place.
4) sunday october 22nd i arrived and saw the unfortunate glass doors and windows boarded up with cardboard. i was alarmed to arrive and find no one in the lobby, and to be met with staff who didn’t explain anything until i asked. i was disappointed to not receive even any kind of “incident report” email as a heads up to inform me this happened while my dog was boarding. any kind of communication is better than none.
5) better iphone app where the camera works consistently during open business hours
if i may make a suggestion, summer camp staff training offers a lot of tips and customer service that could apply to Dogtopia staff.
Pup is happy walking in and happy walking out!!
Easy to schedule, crew is always so warm and welcoming.
I love that I can schedule in advance for the entire month. It makes my life easier and my dog gets peer interaction.
Convenience
Caring and ptrofessionsl
Very affordable and very convenient for my furry friend to have positive interactions with other dogs
The personal care and attn given to my pup son.
Good experience! Dog came back happy!
Friendly, personable, and helpful staff. My dog loves it, so I suppose I side with her. 2 paws up…make that 4 paws up..
Dogtopia of Wilmington
Looking for a place where your four-legged family member will receive five-star treatment? Look no further! Dogtopia is an open play dog daycare, boarding facility, and spa. Basically, we’re your one-stop shop to spoil your dog! Our friendly and knowledgeable team is highly trained in providing both dogs and their parents with a safe, healthy and fun environment.
