Love Dogs and People – Dogtopia, the industry leader in dog daycare, boarding and spa services has an immediate opening for an outgoing, customer service professional for our fast-paced front desk. This is a key role within our business to grow the number of dogs in daycare and explain the benefits of our services to our beloved pet parents! This person should love dogs and people.

Benefits include bringing your dog to work with you during the shifts that you work! Your pup benefits from socialization, basic commands and training from canine coaches, and they go home Dogtopiatired just for being an employee dog!

Benefits also include:

  • Increase in hourly wage with completion of canine coach training (levels 2 and 3)
  • $25 Birthday Bonus
  • Additional pay for working select holidays
  • Employee referral program
  • Quarterly bonus for customer service survey at 93% or higher
  • Years of Service Bonuses for reaching annual milestones

As the face of Dogtopia, your primary responsibility is to provide excellent customer service to our pet parents. We are looking for responsible, dependable people as this position is an integral part of our team

You are perfect for this job if you:

  • Have a love for dogs and people
  • Are excited about helping pet owners solve pet related problems
  • Are detail-oriented, an excellent multi-tasker and take pride in your work environment – cleaning, merchandising and restocking as necessary
  • Are not shy and love to talk to people
  • Are an exceptional salesperson – can up-sell while always remaining friendly and personable (no high pressure sales)
  • Have a pleasant, yet enthusiastic phone manner
  • Are flexible in your availability: mornings, afternoons, evenings, weekends, holidays
  • Want to be part of an incredible team

Duties include:

  • Manage pet parent contact information and effectively communicate with them as well as veterinarians
  • Answers incoming calls, transfers calls, takes calls and communicates messages in a timely manner
  • Accurately record health and behavioral notes in daily activity log and communicate those with both shifts
  • Maintains confidentiality in Dogtopia practices and all aspects of the business
  • Work with our pet tracking software and become proficient after training including checking dogs in and out, additional services, as well as updating pet profiles, vaccination records, etc.
  • Conduct opening and closing procedures including transaction totals and balancing the cash drawer
  • Greeting all customers promptly and in a welcoming way in person, by phone and email
  • Effectively communicates health and behavior concerns with customers in a professional manner
  • Utilizes training opportunities for the team such as dog issues, billing issues or customer complaints
  • Maintain the appearance of the lobby and front desk. Both manage and assist in holding everyone accountable to Dogtopia’s safety and cleaning standards
  • Always finding new ways to improve the Meet and Greet experience
  • Strive for high customer review ratings

As a customer service representative you will work with all customers, furry friends and team members to ensure that Dogtopia sets the highest standards of satisfaction, safety and fun.

Core Competences:

o Fully understands the Dogtopia daycare and boarding model

o Ability to effectively explain the benefits of Dogtopias services

o Ability to close the deal – sell passes and memberships

o Completion of onboarding

Physical requirements

  • Candidates must be comfortable and able to handle dogs of up to 100+ pounds and move them through the facility in an expedient manner.
  • Fast paced environment with a combination of sitting at computer and checking dogs in and out through valet service.
  • Cleaning tasks will include low and high work. Cleaning also includes picking up after dogs, immediately, to ensure lobby stays clean and fresh.



Certified Canine Coaches: Dogtopia’s Canine Coaches must complete a rigorous training. The custom curriculum has been approved for continuing education credits by the International Association of Animal Behavior Consultants (IAABC) and the Certification Council for Professional Dog Trainers (CCPDT).

Proactive Management: Through the curriculum developed by Dogtopia’s Canine Behaviorist, our team is trained in dog body language and knows how to maintain a safe and comfortable playroom.

Extensive Evaluation Process: We perform a Meet & Greet with every dog that enters our facility. This is to ensure our dogs are playing with other healthy, vaccinated like-minded pups. It is through this process that we make sure all new dogs are a great addition to our open-play environment.

Dog-Safe Cleaning Products: Our cleaning protocol is in place to provide a clean, safe and odor-free environment for the dogs, our team and pet parents.

Join the best team ever for the most exciting day ever!

Must be 18 years of age to apply.

Job Type: Part-time

Pay: $11.50 – $12.50 per hour


Job Type: Part-time