Position Overview

The Front Desk Associate is the face of Dogtopia Wheat Ridge and plays a key role in creating a positive experience for every dog and pet parent who walks through our doors. This position combines customer service, sales, organization, and communication while supporting the daily operations of our daycare, boarding, spa, and training services.

Our Front Desk team helps ensure every dog has a safe, fun, and memorable experience while providing exceptional service to our pet parents.

Key Responsibilities

Customer Service & Pet Parent Experience

  • Greet every dog and pet parent with enthusiasm and a welcoming attitude
  • Create a positive first impression for new and existing clients
  • Answer phone calls, emails, and messages professionally and promptly
  • Assist pet parents with questions regarding daycare, boarding, spa, and training services
  • Resolve concerns with patience and a solutions-focused mindset

Sales & Enrollment

  • Convert leads into enrolled clients through follow-up calls and communication
  • Schedule and complete Meet & Greets for new dogs
  • Educate pet parents on Dogtopia services, packages, and promotions
  • Recommend services based on each dog’s needs
  • Support enrollment goals and retention efforts

Front Desk Operations

  • Manage check-in and check-out processes
  • Maintain accurate client and dog records
  • Process payments and handle transactions accurately
  • Keep the lobby, front desk, and retail area clean and organized
  • Maintain a professional and inviting environment
  • Assist with retail sales and inventory awareness

Team Communication & Support

  • Communicate clearly with Canine Coaches, management, and other team members
  • Help maintain smooth daily operations
  • Relay important pet parent updates to the playroom team
  • Support safety, cleanliness, and Dogtopia standards

Safety & Compliance

  • Follow all Dogtopia and PACFA policies and procedures
  • Ensure vaccination and enrollment requirements are followed
  • Maintain confidentiality and professionalism with client information
  • Prioritize the safety and wellbeing of every dog in our care

Qualifications

  • Passion for dogs and a desire to provide excellent pet care
  • Strong communication and customer service skills
  • Ability to multitask in a fast-paced environment
  • Comfortable using computers and learning new systems
  • Reliable, punctual, and team-oriented
  • Previous customer service, sales, or animal care experience preferred

What Success Looks Like

A successful Front Desk Associate:

  • Creates a welcoming environment every day
  • Builds trust with pet parents
  • Helps grow and retain our daycare community
  • Supports the team in delivering the Dogtopia experience
  • Takes ownership and looks for ways to improve the customer experience

 

Job Type: Part-time