Fairfax City Reviews

Pleasant front lobby staff and loving atmosphere in play areas. Harry is always so happy to be there.

Great service overall. Great care for the dogs. However, webcam for Romper is often on the fritz. Toybox camera is always working, so not sure why the Romper camera has many problems.

The front desk staff always great my dog by name and make her feel safe and loved.

The only thing I would change is the location of the cameras. The show only the middle and sometimes I just can’t find my girl for a while. I have 100% trust in the staff but still enjoy checking in from time to time 🙂

I’ve been super happy so far with my experience, great staff interactions, and my dog seems very happy as well!

My dog is happy there!

My dog is always excited to go. Employees are always polite and welcoming. It seems like the dogs are treated well.

How well the dogs all get along – your screening process and how your team of experts understand their clientele.

The ladies working at the front desk were very helpful and polite at both drop off and at pick up. I can tell that they truly care for the animals they service. My dog was there for five nights and he was in great condition when I picked him up. He is an elderly dog and they told me that he was given somewhat special treatment due to his discomfort with the younger dogs and I appreciate that.

The customer service was great and Lola loved the playtime with the other dogs. The only thing that hit me hard as I walked through the door for the very first time was the powerful urine smell.

If it’s a cleaner you might consider changing it. It was so powerful that I had to stand by the door to get some fresh air because my eyes were tearing. I have been to other Dogtopias where my dog was a member and never experienced this horrible smell.

I like that the staff knows my dog, and they are always happy to see her. Likewise, my dog is always very excited to get to Dogtopia and be taken back with the other dogs.