Houston – West University Reviews

My dog loves to go there. Everyone is very friendly

Great

The staff was helpful and answered all my questions.

Friendly staff. Dog seems to enjoy herself there.

Dog loves going and very nice staff!

The staff is wonderful, and our dog always comes home happy. The location is super convenient, too.

Friendly staff, happy dog

Communication- Someone, somehow should be available to answer the telephone. The customer is calling for a reason. Requests for a return phone left on the recorder are left unheeded. Again, the customer is reaching out for a reason. Change the recording so that the customer knows right away that it’s a recording. Disheartening to think that a person is answering your call only to realize that that is not the case.

Great hours and friendly staff

I have had several billing errors that I have had to catch / call for. Which I know it happens (I make these mistakes while billing clients all the time!) but I feel bad / high maintenance for having to call in and get the issue fixed.

Other than that, I enjoy how sweet the staff is when greeting Kipling and that he is always pretty excited to hang out at Dogtopia for the day.

I wish there were more photoshoot opportunities! and perhaps an earlier drop-off time for Saturdays (maybe once or twice a month? I know y’all want to sleep in too though, I get it!) Some Saturdays I work at 8:30 am, and would love to take Kipling to have fun and hang out with some pals for the mornings, but since Saturdays you guys open at 9 am, I can’t make it work. Anyways, I understand there has to be a demand for it, and if there isn’t, it just doesn’t make sense to offer it.

Thank you guys for all that you do!