San Antonio – Alamo Ranch Reviews

Good Evening,

I am reaching out today to express my disappointment in the customer care and communication I received today.

Since November 2023, we have loved and appreciated the high level of care provided to our two dogs (Milo & Sparkle) in addition to the customer care of Dogtopia staff members.

Today I dropped the dogs off for daycare and to my surprise when I arrived to pick up the dogs, I was informed the fee would be $96.50, which included $6.00 for treats.

I asked why it was so much because it was usually $58.00 on Saturdays for both dogs.
The staff member, seem a little flustered and said she was speak with her manager.

When she returned, she informed that the fee policy had changed to $45.00 for each dog on Saturdays, unless you were on a package plan. A second staff member came to the front desk (which I’m guessing was the manager) she iinformed that the 10% military discount was no longer being offered unless I was on the membership plan.

I commented that I was unaware that the policy had changed and I wasn’t prepare to pay that amount. She commented the policy changed a month ago and it was a corporate decision
I asked, if a courtesy could be given to me and she responded that she would be written up if she made the adjustment.

I left Dogtopia feeling frustrated and unappreciated as a long-time customer. Given the recent implementation of this policy and February being my last visit, it would have appreciated to know of this increase at the time of drop off so I could then determine if I wanted to leave my dogs. I don’t recall seeing any visual announcement in the lobby of this fee increase, no mention on social media nor could I retried an email from Dogtopia letting me know if this fee increase.

My dogs have always enjoyed their Dogtopia visits and look forward to future visits.
I am hoping to a courtesy can be extended to us.
Thank you for your consideration to this request.

[NAME REMOVED] [PHONE NUMBER REMOVED]

Great team! Love this place!

Friendly staff. My pup seems to be making “friends” with staff and other pups. I appreciate that I can drop Maggy in at any time without calling ahead, and it seems like the staff does everything possible to help her integrate.

Great work my dog

The staff is amazing and provide the best love and care for my two pups. Love them so much!

Ease of app, friendly staff, and varied options for pups

Pets enjoy their stay there

Excellent customer service. All employees I’ve interacted with so far seem well trained and helpful. All seem to enjoy the dogs being cared for as well as caring for them. A very important detail that a lot of boarding places seem to not prioritize. Will more than likely use these facilities for our future pups as long as this level of service continues. Thank you Alamo Ranch team!

What’s not to like. I think the most important thing is we trust them with our puppy. They take care of her and love her as their own. Elle is safe there and loves going to “school”.

Excellent service and great staff