San Antonio – Alamo Ranch Reviews

We only had meet and greet and had the opportunity to leave our fur kid 5 hours. But, I like the temperament check to see how our dog felt and introducing him to a new environment and buddies slowly. I also looked how understanding and caring my meet and greet team was. So professional and so welcoming.

Great service!!

This place is incredible! Quick backstory: our pets have been going to different daycares without issues. The last place we took our pets to left our furbabies with trauma. We hesitated to bring them again to a daycare. It has been 6 months. Current: Our pups are full of energy and can only do so much in the heat and the size of our yard. After Dogtopia was recommended by a friend and current customer, I did some research and by the reviews and structure, we had to give it go. Scheduled the meet and greet for the next day. My pups were scared walking in and an employee ran out to help. I explained to them our previous experience at another facility, they listened they heard and understood. The love and attention the entire staff was giving my babies in their lobby to make them feel comfortable, put me at ease and I knew this was our new home. I was assured they would not bombard my pups with multiple dogs and ease them in for comfort (not the experience at the last facility- which is why they have the trauma). ALL STAFF HAS BEEN TRAINED TO HANDLE DOGS AND HAVE 90+ HOURS OF TRAINING. Coming from a management position, the amount of teamwork I’m seeing and customer service is a business dream! Mikaya has been working with my pups to get them acclimated to a new and safe environment. Russel the GM came out to introduce himself and has also been helping with my pups. Even speaking with and getting educated on their philosophy by Marc the Regional Manager. When I have come to pick my pups up, I’m being helped to the car. Of course I signed up for their membership, a no brainer. We did 2 days a week and they have several other options to fit all budgets and pup needs. They have a clean facility and have a grooming room. We will be taking advantage of that too. HIGHLY RECOMMEND! If I could give more than 5 stars, I would. Thank you Team DOGTOPIA!