Alexandria Reviews

The staff at Dogtopia are all clearly dog lovers who take a genuine interest in every dog for which they provide care. My little miniature Cockapoo has been coming to Dogtopia for almost 2 years twice per week since she was a young pup to socialize with other dogs and have fun. She loves going to Dogtopia and we’re glad to take her.

Convenient times – I can drop him off at 6:30am before going to the gym. The staff is very friendly and I enjoy watching him on the cameras.

1) you need to have a groomer. My dog came home this time and was rinsed off I suppose but when you don’t blow dry a dog and comb it properly they get mats. My wrist is broken and I can’t groom her so now I have to pay for a groomer to comb her out
2. My dog had a potential emergency during this stay and it was fortunately handled quickly ,but this brought up some issues. My dog was lethargic. I noticed it on the webcam. She was lying in the toy box room not even picking up her head to look at other dogs. When I called they said she’d been sleeping for half an hour. She also hadn’t been eating well so I was concerned .That worried me and I asked for them to please take her to the local emergency room. At first I was told it would take 2 hours to get her there and that was because they didn’t have someone with a car that they could spare. I later suggested they call an Uber but by that time they were able to take her to the vet. My concern is, what happens if she had been attacked by another dog or passed out completely or had an urgent emergency?. I’m feeling a little uncomfortable knowing that there could be a delay of up to 2 hours or more to get help for the dog I also realize that I don’t know if anyone’s there overnight. What happens if there’s a fire or a flood?
3. It bothers me a little bit that the person in the room with her didn’t consider her behavior to be unusual. . It wasn’t her first day and even for any dog to not even look up at other dogs standing right next to her should alarm them. I also wish the dogs had more interaction with the leader. Unless they playwith another dog they just lay around all day

The service is great and the employees really care. But the cost is high.

I like the communication (texts/webcams) and the personal attention our dogs received.

Staff is what makes this Dogtopia so great. They all make it feel like our dog is the best puppy in the world.

Timely communication. Reliability

Attendants are very careful with dogs. My dog Thelma enjoys her time here and with the various attendants and dogs in the gym. Staff are always on time or early for my 6am drop off and bring Thelma out quickly when i arrive for pickup. Had a minor issue with a full daycare charge when it should have been half day. You corrected the error immediately and credited my account. When I submitted the updated vaccination data for Thelma the day before her last visit attendant updated record immediately and sent me a confirmation when completed. I would make one recommendation for consideration. Thelma is getting older and half days work best for her and for my schedule. I would like to see a discount package for multi half days during the week similar to the one offered for full day.

Easy dropoff and easy pickup. Love the text message updates during the stay.

Friendly staff and gave us a tour of the space