South Chandler Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly wellness plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement.  You may cancel or change your enrollment with a two-week notice.
• How often am I billed?
  Billing is small, easy, weekly payments. You will get billed once a week on Monday for everyday plans and Saturday for weekend plans.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are eight “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of eight weeks with a small hold fee of $10/week (unlimited plans are FREE). Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We will recommend a plan for your pup at the conclusion of your Meet & Greet.
• Does my wellness plan offer any discounts on other services?
  Our wellness plans provide you with the absolute best price on our daycare and boarding services.
• How does boarding work with enrollment?
  Your unused weekly enrollment days may be applied toward your overnight stay. If your dog stays longer than the number of days you 're enrolled in, we will honor your daycare rate. So, you'll simply pay your enrolled rate plus the overnight fee for the additional days of boarding.
• Is my dog required to attend daycare the same days each week?
  Although a consistent routine is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, we ask for a two-week notice to modify or cancel your plan.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of eight weeks per year. All pauses require a one-week minimum and are charged a $10/week fee with the exception of unlimited plans which do not require an additional charge. Pause requests must be in writing and received at least two days prior to your next billing date.
• How do I cancel my wellness plan?
  We require a two-week cancellation notice to change or cancel your plan.  Cancellation requests must be in writing and received at least two days prior to your next billing date.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.