Summerville Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s wellness plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home. Daycare at Dogtopia several times a week has shown the ability to add years to a dog's life and ward off the cognitive decline that comes with aging senior dogs.
• Do you require a contract?
  It’s an open-ended agreement. By enrolling, you are guaranteed pricing for 12 months. You may cancel or change your enrollment with a two-week notice.
• How often am I billed?
  Billing is small, easy, weekly or monthly payments.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are four “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of four weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare services. By enrolling, you are getting a savings off of our daily daycare rate.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for boarding reservations. Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, you simply pay the enrolled boarding rate. If you’re not enrolled and looking to board, you will be charged the current boarding rate.
• Is my dog required to attend daycare the same days each week?
  Although consistent schedules are great for your dog, you are welcome to attend on different days each week.
• Can I change my plan?
  Yes, we ask that any changes be made before the close of business on Fridays.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card unless you have opted out of emails.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of four weeks per year at no charge. Please email your Dogtopia location to pause your plan or let us know during your next daycare drop off.
• How do I cancel?
  We ask for a two-week cancellation notice to change or cancel your plan.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.