The Shire at CityLine Reviews

The empathy & compassion of the staff for my pup

The staff! Great people!

The people are all so nice and they love our dog! It’s actually clean and smells nice too

Lucky had a great time there. I always enjoy watching the webcams when the dogs are outside running and playing.

She’s always happy when she gets there and she’s always happy when we pick her up.

She gets lots of socialization and exercise which is fantastic.

Everyone is so friendly and they love our dogs!

Grooming was great!!

From the staff especially Ceasar, you never have to worry that your pet is in the best hands
From daycare, grooming, and over night stays it is great!

We’ve used Dogtopia of The Shire at CityLine in Richardson for several years and across multiple dogs, and they’ve been outstanding every single time. The staff always greets us with a smile – often remembering us and our dogs by name. The facility is hands-down the cleanest dog daycare we’ve ever used, and it shows.

Watching the webcams during the day, we regularly see staff cleaning play areas and floors, which gives us total peace of mind. Our dogs always come home happy, tired, and clearly well cared for.

When our last dog Rawlins passed away, the team sent us a heartfelt condolence card and still asks about him to this day – an incredibly thoughtful gesture that speaks volumes about how much they truly care.

We now bring our new puppy here and also work with their trainer, Geo, who is fantastic. As a former military member, his calm, structured approach works wonders—from large adult dogs to energetic puppies.

We trust this team completely and wouldn’t take our dogs anywhere else.

caring and dedicated staff, super clean facility. My puppy is so very excited to go to day care and always comes out tail wagging at the end of the day.

Convenient, affordable, and staff seems to genuinely care about their work.