Madison West Reviews

The staff are amazing and so clearly really care about what’s best for the dogs. I love the attention to detail (cleaning practices, quick responses to questions, physical safety of the dogs including “time outs” when necessary, etc).
The only other thing that I would like to see is restarting the “play & trains” and other classes.

Friendly staff

My dog seems to enjoy it there and is always tired when he comes home.

The staff is so friendly, and drop off/pick up is SO convenient! All we have to do in the morning is say, “It’s time to go to school!” And the boys jump up and run to the garage door. That tells us they LOVE their friends and adventures at Dogtopia!

I can’t schedule grooming consistently. This has been a perpetual problem with the app and not the new system.

Loss of turnover of staff means i am constantly training staff what to do with my dog.

Often long waits at the car to be helped. Sometimes 5-10 minutes. No one comes out and I don’t know if they are not at the desk or don’t know I am there. Number one thing you could improve would be to get a drive-over door bell.

Staff is very friendly. My dog is taken good care of.

We were in a pinch and the staff was so welcoming and accommodating. The dogs have a great time and the services are very convenient.

Competent
Organized
True honest caring for my dog. Sadue

I only use the grooming services so can’t remark on anything else. Taya is amazing with our dogs and they always come out looking beautiful and smelling good. Farley is a white, double-coated, long haired dog so I know he is work. Taya gets him looking so fluffy and clean. He’s so handsome thanks to her. Prada prefers to keep her hair a bit shorter, but being a rescue dog with some trust issues and major cage fear has never proved to be a challenge for Taya. She’s managed to win Paradas heart. I trust Taya 100% with my four-legged family members.

Accurate, dependable, true caring for dogs!!!!!!!
Kathy Gehl& her dog, Sadie