Madison West Reviews

I can’t schedule grooming consistently. This has been a perpetual problem with the app and not the new system.

Loss of turnover of staff means i am constantly training staff what to do with my dog.

Often long waits at the car to be helped. Sometimes 5-10 minutes. No one comes out and I don’t know if they are not at the desk or don’t know I am there. Number one thing you could improve would be to get a drive-over door bell.

Staff is very friendly. My dog is taken good care of.

We were in a pinch and the staff was so welcoming and accommodating. The dogs have a great time and the services are very convenient.

Competent
Organized
True honest caring for my dog. Sadue

I only use the grooming services so can’t remark on anything else. Taya is amazing with our dogs and they always come out looking beautiful and smelling good. Farley is a white, double-coated, long haired dog so I know he is work. Taya gets him looking so fluffy and clean. He’s so handsome thanks to her. Prada prefers to keep her hair a bit shorter, but being a rescue dog with some trust issues and major cage fear has never proved to be a challenge for Taya. She’s managed to win Paradas heart. I trust Taya 100% with my four-legged family members.

Accurate, dependable, true caring for dogs!!!!!!!
Kathy Gehl& her dog, Sadie

it’s like puppy camp for my dog, lost of socializing and exercise for my dog

Grooming services

Kind, friendly, available, you obviously like my dog. 😊

I like that she gets to be with other dogs and is not with the tiny or younger energetic pups.
I like the ability to watch on the cameras.

I do wish they could be outside a little more.