Madison West Reviews
3231 Laura Lane, Middleton, Wisconsin 53562
Great, safe place to socialize my shy pup and keep him engaged for a day.
Staff is very helpful, and give feedback on my dog’s day.
The employees know and care about my 2 dogs. We are always greeted and welcomed. I know they are well taken care of. I love being able to check on them through the webcam!
The staff area all great and really know (and love) my dog.
I like the way everyone knows my dog’s name. It makes it easier to drop him off knowing people who care about dogs will be with him during his stay. Also, the people answering the phones are always helpful and cheerful. I have never called and had someone be rude or short during the calls I make (sometimes with last minute requests). Great professionalism and front-facing attitudes is one reason I never to hesitate to mention where my doggie spends his play time.
The Dogtopia team is friendly and really cares about my dog Willie. He loves to go to daycare and we feel 100% comfortable boarding him at Dogtopia. The webcams are nice when I want a minute to de-stress at work when Willie is at daycare, too! I love all the extras that they provide and that they have various fundraisers for charities. I couldn’t be happier with them!
Friendly staff and the care for pets that is obvious with all staff members. Eddie always cannot wait to get in when I drop him off.
I’ve always been extremely impressed and pleased with the staff, their courteous ways, their friendliness, and their clear appreciation and enjoyment of my dog.
I only deducted one point for some issues with consistency in terms of how birthday parties are supposed to work. I’ve been told that it’s for any dog (rather than just those with a birthday that month), and oddly enough got birthday pics and a bandana the first time he went despite it not being his birthday, then was almost charged for an early drop off after being told the day before that it was OK to bring him at nine. It seems staff aren’t always completely consistent in terms of understanding these rules and expectations.
Excellent customer service! My girl had the best day and was treated so well. We will definitely be back. Sam was super helpful and kind through the entire process. Thank you so much!
Dogtopia of Madison West
Our growing fan base of happy pet parents proudly share their exceptional daycare and boarding experiences at Dogtopia with friends, neighbors, co-workers, and dog-loving public. We pride ourselves on providing a safe and fun environment for our four-legged guests.
Since May of 2013, Dogtopia has provided dog parents in Madison, Middleton, Waunakee, Cross Plains and surrounding areas with a safe, clean, and modern facility that offers the best care for their pups, whether the service is daycare, boarding, or spa.