As technology advances, 73% of customers expect better personalization from businesses, while almost 80% of American consumers say that speed and convenience are some of the most important elements of a positive customer experience. Taking this into consideration, our mobile app offers a variety of capabilities and insights that can enhance the parent experience with their local Dogtopia.
Our new app also offers several advantages directly to our franchisees, as it streamlines the onboarding process, allowing customers to easily make appointments for daycare, boarding, and spa services, curbside drop off and pick up requests, view upcoming events and book for each event, expert articles/advice for parents, and provides multi-location access for parents who visit multiple Dogtopia locations. This added convenience enhances the customer experience and reduces limitations when booking, ultimately benefiting our franchisees.
